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 Bill Kinnard

By: Bill Kinnard (Guest Blogger)

This post recently caught my eye, and I decided I should share it with all of you! It was actually written by my cousin, Bill Kinnard. Although Bill does not work in the legal industry, he knows a thing (or twenty) about motivation, training and career development.  Information and tips on these topics readily translate into any profession, including ours – the paralegal profession.

We hope you enjoy this post, TPS readers! We’d love to hear your answer to Bill’s fundamental question.

“I could…”

We’d also like to know what you plan to do about it.


Reprinted with permission from Grandy & Associates: www.grandyassociates.com.  

I just finished teaching a series of training classes in eastern Canada and was thoroughly impressed by the eagerness that greeted me. The training sessions were scheduled each day, four days straight and two sessions per day. Now when a company books the same class with two sessions per day, many times it means that they have some contractors who want daytime sessions and some that want evening sessions, or they want to send half of their crew to each. The end result is often two sessions that are not well attended. To compound this, the first three sessions were all within a 40 minute drive of each other meaning attendance can be even lower because there are many other options nearby.

What I was greeted with when I got to Toronto was quite the opposite. The reason they had two sessions in each city was the overwhelming eagerness that these guys had for training. The venues that were booked could only hold 60-75 people and every session at every location was packed. On top of that, we started a few of the sessions early because every person who registered was there and ready to go 30-45 minutes early.

Once we got started in each session, the whole group was paying attention, asking questions and actively engaged. As an instructor, it’s fun to teach classes like this. The time goes fast and it gives me real energy to lead sessions like these.

My question for you is this – are you and your team members that eager to get additional training and improve your skills. It doesn’t matter how long you’ve been in this industry, you need to constantly be improving yourself.

Continuous training is important. For years, I have always encouraged every person on my immediate team to improve themselves every year. If we were going to improve what we offered to our customers, we had to improve our knowledge. We have to make ourselves easier and more valuable to do business with. I would ask every team member to think about his or her skills and knowledge, and where they felt they could use improvement. I would ask them to finish the statement “I could better take care of our customers if I knew ____________ better”. From some, I might hear something like learning how to use the computer better. We would go out and find a class at the local technical college. From others, I might get a request for an advanced training program on the products or services that we offered. For these, we might get them registered for a program that covered that area. For others, it might be general business training or working toward a degree that would benefit their work within our company. I also continued to increase my knowledge level.

So what are you doing to improve the total product that you and your company offers? If you are the absolute best at what you did five years ago and you are still doing things the same today, you’re getting left behind…what are you doing for yourself personally and your team to continually improve what you have to offer? Let us know…

Bill Kinnard has 27 years experience in HVAC Sales, Service Management, Sales Management and Customer Service. He has worked with companies both large and small and has a unique ability to connect with people. An individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.

Bill has been recognized for “Best Practices” by Carrier Corporation for technical and customer service training. He has conducted over 10,000 student hours of technical training and over 2500 student hours of customer service training. As a result of his unique style and professionalism, Bill was awarded the Richard Theoret Training Excellence Award in 1993. He was the youngest trainer to ever receive this distinguished recognition.

So, how would you finish that sentence? “I could better take care of our clients (my supervising attorneys, and law firm) if I knew _____ better?”

Once you figure out what the answer is to that simple question – take action and go do it! Really. Take at least one step today to get yourself moving in the right direction! What are you waiting for? The time to act is now.

Onward and upward, TPS readers! Now go make the most of your Monday!